Shipping policy
We appreciate your choice to support unique craftsmanship and community values by selecting our handwoven shoes. We understand that waiting for your order requires patience, and we sincerely thank you for that!
REGARDING POTENTIAL IMPORT TAXES IN YOUR COUNTRY
IMPORTANT NOTICE: The pricing of Hai Hai products does not include any customs or import duty fees or taxes associated with your purchase. To ensure you are fully informed about any applicable fees, duties, or customs regulations in your country of residence, we recommend contacting your local customs office directly.
HONG KONG SHIPPING CLAUSE
Hong Kong shipping Average total time 3–4 working days. We ship via FS Express for fastest delivery. it is the buyer's responsibility to be aware of any fees that may apply upon the arrival of the package. For instance, some countries may impose additional taxes that need to be paid by the recipient before collecting the goods.
While we strive to make our shoes available internationally, it is not feasible for us to stay updated on customs regulations in every country. We strongly advise you to familiarize yourself with the policies of your country to avoid any disappointment regarding potential fees.
Hai Hai cannot be held responsible for any disputes between the buyer and the customs agency in their country of residence. We are unable to provide specific advice on customs regulations based on individual locations. In the event of a dispute between the buyer and their local customs department, Hai Hai will not be liable for returns or refunds.
TRACK YOUR DELIVERY WITH EASE!
Once your Hai Hai shoes are packed and shipped, you will receive an email notification. This email will contain a tracking link that allows you to monitor the delivery progress of your shoes online. Please remember to check your email spam folder occasionally, as automated emails may occasionally end up there.
When the shoes arrive in your local area, a representative from the shipping company may contact you to confirm the delivery. If they are unable to reach you after multiple attempts, the shipping company's policy states that "If the consignee is not responding via email or phone number, the order will be automatically returned to the supplier or destroyed at the shipping facility, depending on the country's policy."
Therefore, it is essential to closely follow the progress of your delivery and ensure you can be contacted once the shoes reach your local area. Hai Hai cannot be held responsible for decisions made by the shipping company if you are unavailable to receive your order.
RECEIVING YOUR PURCHASE
We take every necessary step to ensure a smooth delivery of your shoes to your preferred address. To avoid any complications, please provide us with an active email address and mobile number to receive regular updates about your Hai Hai delivery.
SHIPPING TO REMOTE AREAS
Hai Hai relies on trusted shipping companies such as DHL and FedEx. If your address is listed as a remote area, your package will be transported by EMS Post Office, which does not charge for remote delivery. All the shipping companies mentioned above are internationally recognized and reliable. You can easily track which company is delivering your shoes through the tracking app.
SHIPPING PROMOTION:
FREE SHIPPING with promo code "thankyou"
IF YOU HAVE ANY URGENT SHIPPING INQUIRIES, PLEASE CONTACT US AT contact@haihaidesign.com