Our shoes are true to European sizes. You can find a size conversion chart on each product page to help you select the correct size. If you need more specific advice, feel free to contact our Customer Service. We're here to assist you in choosing the right size or answer any questions about the fit of a particular model. You can also try our shoes in-store and later place an order on our e-shop.

We take great care to calibrate and photograph our products accurately. However, please note that the colors displayed on our website may vary slightly depending on your screen's color calibration.

The composition of our shoes is always indicated in the product description. We primarily use natural materials such as Raffia, as well as recycled materials like bicycle or bulldozer tires. Currently, we do not offer 100% vegan shoes.

Absolutely! Whether it's for your wedding, a special party, or simply to make them your own, we're here to help you create your dream shoe. Please reach out to our creative lab at hai.hai.design@gmail.com. When emailing us, please include "HAI HAI Customization" in the subject line.

Most of our products are available at our partner boutiques, except for items marked as exclusively available online. To check the availability of a product in-store, please contact us using the form on our website.

The prices listed are the recommended prices for our partners and the prices displayed in our own boutiques. Our retailers have the freedom to determine their pricing policies.

Some of our items are only available in limited quantities and may be sold out. Please note that the majority of our pieces are limited edition and will not be restocked. However, there is a small chance that a few more pairs may become available in the future. You can contact our customer service at hai.hai.design@gmail.com to inquire about the possibility of producing your desired Hai Hai on demand.

Once your order has been shipped, you will receive an email confirmation with a tracking number. While your order may have various stops along the transit route, rest assured that it's on its way to you from Morocco! We appreciate your patience and value your purchase. If you have any further questions or concerns, please email us at hai.hai.design@gmail.com. We're here to help!

Our main mission is to create timeless and durable shoes. For any issues related to damage, please refer to our Hai Hai Care section. If you need further assistance, please send an email to hai.hai.design@gmail.com, and we will take the necessary measures to bring your shoe back to life.